Shipping & Returns

Shipping Policy

Shipping Costs
We are pleased to offer Free International Shipping on orders to most major countries. No minimum purchase is required.

Order Processing Time
All orders are processed and shipped within 1-2 business days.
Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

Shipping Locations & Estimates
We have warehouses in both the United States and Asia to ensure the fastest possible delivery. We currently ship to North America, Europe, Oceania, and Asia.
(Please note: We currently do not offer shipping to Africa.)

  • United States Orders:
    Most US orders are shipped directly from our US Warehouse via USPS or UPS.

    • Estimated Delivery Time: 3-10 Business Days.

  • International Orders (UK, CA, AU, NZ, Europe, etc.):
    Orders to other destinations are shipped from our central international warehouse.

    • Estimated Delivery Time: 10-15 Business Days.

Please note that delivery times are estimates and may vary depending on destination and customs processing.

Order Tracking
Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). You can track your package using the link provided in the email or via 17TRACK.

Customs, Duties, and Taxes
For international orders, your package may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Multibey is not responsible for these charges if they are applied and are the responsibility of the customer as the importer of record.

Lost or Stolen Packages
We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.