Shipping & Returns

SHIPPING

1. All orders will be handled within 48 hours.

2. All items ship via 17 TRACK. (Tracking Website: https://www.17track.net/zh-cn). A tracking number is provided to the email given at checkout.

3. Generally, international shipments take approximately 10-15 working days to receive once shipped.i

RETURNS & REFUNDS

1. Unopened items in new condition and returned within 7 days of delivery will receive a refund.

2. Items that are opened, damaged or do not have a receipt may be denied a refund.

3. Shipping costs will not be refunded. ($10 shipping fee for U.S. orders, shipping costs for international orders will vary based on location)

4. We are not responsible for lost packages that are deemed as delivered, or due to incorrect addresses. If you typed in an incorrect address, please contact us at service@duobey.com within handling period. And we will do our best to accommodate.

CUSTOM & VAT

We do our best to make it so our customers don’t have to pay any customs fee. However, you may be subject to customs/VAT Tax depending on your location.