If you have other questions, please just send it to service@duobey.com.
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- Pre Sales Questions
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Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Pre Sales Questions
We offer a wide range of products in various categories, including home goods, fashion, and more. Visit our website to explore the full catalog.
Yes, we guarantee that all products sold on our site are 100% authentic and sourced from trusted suppliers and manufacturers.
Yes, we offer international shipping to a wide range of countries. Shipping costs and delivery times will vary depending on the destination.
Once your order is shipped, we will provide you with a tracking number. You can use it to track your order’s progress on our website or the courier's website.
No, we do not have a minimum order requirement. You can place an order for any quantity of products you need.
We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. All transactions are securely processed.
Yes, we regularly offer discounts, promotions, and special offers. Sign up for our newsletter to receive updates on current deals.
After Sales Question
If you receive a damaged or defective item, please contact our customer service team immediately with photos of the issue. We will assist you in returning the item and provide a replacement or refund.
Our return and exchange policy allows for returns within 30 days of receipt. Please contact our customer service team to initiate a return or exchange.
Refunds are typically processed within 5-10 business days after we receive the returned item. The refund will be credited to your original payment method.
Orders can only be canceled before they are shipped. If you wish to cancel your order, please contact us as soon as possible.
If you haven't received your order within the estimated delivery time, please contact our customer service team. We’ll investigate and assist you in resolving the issue.
Yes, most of our products come with a manufacturer’s warranty. Please check the product description for specific warranty details.
You can contact our customer service team through the live chat on our website, by email, or by phone. We’re here to assist you with any concerns or questions you may have.
