Refund Policy
We want you to be happy with your purchase at Multibey. You may return un-used, non-downloadable merchandise for a full refund within 30 days of purchase. Shipping and processing fees cannot be refunded.
Our customer happiness team will provide you with a return merchandise authorization code (RMA) to return items. All items must be returned in new condition and in their original packaging. Should you need to return your apparel, the original tags must be attached and in resell-able conditions (no stains, unwashed & unworn). Credits for returned items will be applied to the credit card that was used to make the original purchase. Credit will be issued within 10 days of the date that the return is accepted by our Warehouse Team.
Please contact our Customer Service Representative for an RMA by contact Whatsapp：+8615179702250or by email to service@duobey.com.
Please pack your shipment securely and return it to us via UPS or insured mail for your protection. All returns must be shipped to us freight prepaid as shipping costs are non-refundable.
Multibey guarantees delivery for all orders. If your order is not successfully delivered to you within 60 days, please send us a quick email with your order number and we will issue a full refund.
*Multibey has suspended our money-back guarantee in light of overall Coronavirus uncertainties effective immediately until further notice, we remain committed to providing timely and reliable service.
Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
No refund and return policy for free shipping products.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time (3-30 days is normal depending on your bank) before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@duobey.com.
Non-refundable items:
1. Sale item
2. Free shipping items
3. Items with incorrect delivery information
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@duobey.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Return
To return your product, you should send us an email at service@duobey.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.